FAQS

 

How long does shipping take?

All items from our store are delivered across India within 5-7 business days. Please allow for potential delays, as unforeseen circumstances may occasionally affect delivery times.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.

How can I initiate a return?

To start a return, please contact us at support@primeandpick.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back to us.

What should I do if my item is defective or damaged?

Inspect your order upon reception. If you find that the item is defective, damaged, or incorrect, please contact us immediately at support@primeandpick.com so we can evaluate the issue and resolve it promptly.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, personal care items, hazardous materials, and sale items. If you have questions about a specific item, please reach out to us for clarification.